Ava Pods Limited Warranty

Limited Warranty

For Buyers: Mamava (DBA Ava Pods) warrants that:

• our Mamava XL, Mamava Flex, Mamava Original, Mamava Solo, and Mamava Slide pod hardware will be free from material defects in material and workmanship under normal use for a period of one year from the date of delivery except as set forth below;
• our SmartLock and Pod Control Device will be free from material defects in material and workmanship under normal use for the lifetime of the pod, except as set forth below;
• our VaRoom® will be free from material defects in material and workmanship under normal use for a period of two years from the date of delivery, except as set forth below;
• our Slide, Double, and Studio will be free from material defects in material and workmanship under normal use for a period of one year from the date of delivery, except as set forth below.

For Lessees*: Ava Pods warrants that our Solo and Slide Lactation pod hardware will be free from material defects in material and workmanship under normal use for the period set forth in your equipment lease agreement (i.e., 12 or 24 months, as applicable), except as set forth below. Your monthly lease payment will include the cost of equipment shipment, installation services, standard warranty support, deinstallation services, and return shipment.

*For the avoidance of doubt, lease terms in this Limited Warranty refer to Solo and Slide pods provided under Ava Pods' Long-Term Pod Rental Program, whether such pods are new or refurbished.

Warranty Terms. The warranty is valid to the original buyer or lessee acquiring the equipment from Ava Pods or a Ava Pods-authorized reseller for such buyer’s or lessee’s own use (“End User”) and is non-transferable. During the applicable warranty term, Ava Pods will, at its option and at no charge to End User (excluding labor), repair the covered part or component that fails under ordinary use or replace such part or component with a comparable part or component. If Ava Pods determines that repair or replacement is not commercially practicable, Ava Pods will issue a refund or credit for the affected part or component. 

Warranty Provides Exclusive Remedies: Pursuant to this limited warranty, if a product fails under ordinary use as a result of a defect in materials or workmanship, Ava Pods will: 

1. Repair or, at Ava Pods' option, replace the affected product at no charge, with a new or refurbished product of comparable function, performance and quality or;

2. For purchased products, provide a refund or credit of the purchase price for the affected product, at Ava Pods' discretion, if Ava Pods determines that repair or replacement is not commercially practicable or cannot be timely made.

Ava Pods reserves the right to request the return of the damaged product prior to granting a remedy. 

Replacement parts do not extend the period of warranty.

If the Problem is Not Covered or Out-of-Warranty: If after review, it is determined that that the problem or damage does not fall within this Warranty (or falls within the Exclusions), you will have the option to receive a custom quote from Ava Pods for the repair and/or replacement of the effected product or component, which you may accept at your sole expense.

Exclusions from Warranty Coverage. This warranty does not apply to product defects, damage, failure, or loss caused by: 

• Normal wear and tear 
• Failures to apply, install (for buyers), reconfigure, maintain, or use products according to published Ava Pods or manufacturer instructions and guidelines.
• Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
• Alteration or modification of the product.
• The substitution of any unauthorized non-Ava Pods components for use in the place of Ava Pods components in an integrated product solution, including but not limited to worksurfaces, panels, electrical components, fans, lights, brackets, shelves, and other integral components.

Warranty Does Not Cover:

• Products considered by Ava Pods to be consumables; (e.g., batteries).
• Software accompanying or embedded in the Products.
• Variations occurring in surface materials (e.g., colorfastness (except paint), matching grains, textures and colors across dissimilar substrates and lots). This exclusion covers intentional and natural variations that include, but are not limited to: character marks, grain pattern, color and natural color aging.
• Other manufacturers’ products (Ava Pods shall pass along any warranty it receives with respect to other manufacturers’ branded products).
• For purchased equipment, service/labor associated with any components covered under warranty is not included. (For leased equipment, service/labor is included.)

For the purposes of this warranty:

A product “defect” means an inadequacy in the materials or workmanship of the product that (i) existed at the time when you received the product from Ava Pods or a Ava Pods Authorized Reseller and (ii) causes a failure of the product to perform under ordinary use in accordance with the materials and documentation accompanying the product. 

“Ordinary use” means use of the product (i) in conformance with all applicable local, state or federal laws, codes and regulations (including without limitation building and/or electrical codes) and (ii) in accordance with manufacturer recommendations and/or instructions in the provided materials and documentation. 

A “Ava Pods Authorized Reseller” means any dealer that (i) is duly authorized by Ava Pods to sell the product, (ii) is legally permitted to conduct business in the jurisdiction where the product is sold or leased, and (iii) sells or leases the product new and in its original packaging. 

How to Make a Warranty Claim: To make a Warranty claim please contact Ava Pods' Customer Service via email at service@avapods.com. When submitting your claim, please provide the following information to support our service team with diagnosis:

• Your pod (or affected product) serial number
• A detailed description of the issue or defect
• Any supporting documentation, photographs, or videos that will assist with diagnosis

Promptly providing this information will enable Ava Pods to evaluate your claim efficiently and determine the appropriate remedy in accordance with the terms of this Limited Warranty. Ava Pods reserves the right to request additional information regarding the defective product or component prior to providing any repair, replacement, refund, or credit.

Disclaimer of Warranties. EXCEPT FOR THE EXPRESS WARRANTY, AVAPODS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE EQUIPMENT. AVAPODS FURTHER DISCLAIMS ANY LIABILITY WHATSOEVER FOR LOSS, DAMAGE, OR INJURY TO END USER OR THIRD PARTIES AS A RESULT OF ANY DEFECTS, LATENT OR OTHERWISE, IN THE EQUIPMENT. AS TO AVAPODS, END USER OBTAINS THE EQUIPMENT “AS IS”.